Frequently Asked Questions – Exclusive Pop Art
About the artworks
Are the sculptures or paintings one-of-a-kind or part of a limited edition?
Some of our artworks are entirely unique, while others belong to carefully numbered limited editions. In both cases, a certificate of authenticity is provided to affirm the exclusive nature of each piece.
Can I request a custom-made piece with specific dimensions, colours, or logos?
Yes, we offer customisation services. Sculptures and artworks can be adapted to bespoke sizes, unique colours, or incorporate logos according to your needs. Our team will gladly assist you throughout the process.
What materials are used in the sculptures?
We use high-quality materials such as polyester resin, fibreglass, FSC-certified wood, and professional UV-resistant finishes. Each piece is crafted with artisanal precision and meticulous attention to detail.
Are the artworks suitable for outdoor use or only for interiors?
Most of our pieces are designed for indoor spaces. However, outdoor adaptations with special materials and finishes are available upon request.
Do the artworks come with a certificate of authenticity?
Yes. Every piece includes a signed certificate of authenticity that guarantees its origin, quality, and value as an original artwork.
Where are the pieces made? Are they truly handmade?
All our pieces are 100% handmade by skilled artists in our studios in London and Colombia. Each creation reflects the artisanal dedication and aesthetic excellence of APOLOART®.
What awards or recognition has APOLOART® received?
APOLOART® is a double winner at the UK BRAND AWARDS 2023 in the categories 'Home & Interior' and 'Startup of the Year'. We’ve also been nominated for the UK Design Award and recognised by Focus Growth Champion as one of the 500 fastest-growing UK businesses.
Ordering process
How can I place an order from abroad?
We ship internationally. Simply choose your artwork, add it to the cart, and complete your purchase from anywhere in the world. Our team is available for personalised assistance if needed.
What payment methods do you accept?
We accept credit and debit cards, international bank transfers, and other secure options. VIP clients may access exclusive payment methods.
Can I pay with cryptocurrency?
Yes. We accept cryptocurrencies such as Bitcoin and Ethereum. Please contact us to arrange a secure transaction.
How will I know my order has been dispatched?
Once dispatched, you will receive a tracking number to monitor your shipment in real time.
Can I purchase an artwork as a gift for someone else?
Absolutely. We can ship the piece directly to the recipient, include a personalised note, and exclude any pricing details from the parcel.
Can a personalised message be included with the delivery?
Yes. You may request a special dedication when placing your order.
Shipping and packaging
Which countries do you ship to?
We ship worldwide, with proven experience delivering to Europe, the United States, the UAE, Asia, and Latin America.
How long will it take for my order to arrive?
Europe: approx. 18 business days. United States: approx. 23 business days. UAE: approx. 27 business days. Delivery times may vary slightly depending on the destination.
What type of packaging is used to protect the artwork?
We use premium packaging with protective paper, high-density foam, and custom boxes to ensure each piece arrives in perfect condition.
Is my order insured during shipping?
Yes. All shipments are insured to safeguard your investment in case of damage or loss.
Do you provide real-time tracking for shipments?
Yes, each order includes an active tracking code from the moment it is dispatched.
Can I request delivery on a specific date?
Yes. If you have a preferred delivery date, please contact us to coordinate accordingly.
Returns and guarantee
What if I don’t like the artwork once it arrives?
You have 30 days to return the piece if it does not meet your expectations. We want you to purchase with confidence and peace of mind.
What does the 100-year guarantee cover?
The guarantee covers structural and quality-related defects under normal usage conditions. It reflects our confidence in the durability and excellence of our pieces.
What should I do if the piece arrives damaged?
In the unlikely event of damage during transit, contact us immediately. We will take care of the replacement or refund process.
How does the 30-day return policy work?
You may return the artwork within 30 days, no questions asked. Just make sure it is returned in its original packaging.
Do I have to pay return shipping costs?
In most cases, we cover the cost of returns. Our team will advise based on your location.
Customer service & exclusivity
Can I speak directly with the artist?
Yes. APOLOART® offers the possibility of direct contact with the artist for bespoke commissions or deeper insight into each creation.
Can I visit a physical gallery to view the artworks?
We currently operate by private appointment or at temporary exhibitions. Contact us to learn about upcoming dates or locations.
Are there exclusive pieces for select collectors?
Yes. We offer limited collections for VIP clients, with some pieces available by invitation or recommendation only.
Do you offer a personalised service for VIP clients?
Absolutely. We provide exclusive service for collectors, interior designers, and clients seeking a tailored art experience.
Can I commission a full collection to decorate my home or office?
Yes. We offer comprehensive projects for luxury residences, offices, and commercial spaces. Our art and design team handles everything.
Sustainability and ethics
What sustainable practices do you follow?
We use FSC-certified wood, eco-friendly odourless inks, responsible production processes, and recyclable materials.
What eco certifications do your materials hold?
Our frames are made with FSC-certified wood and our inks comply with European ecological printing standards.
